General Information

What gender is UnDeR20’s clothing made for?

- Most of UnDeR20's apparel is designed to be unisex. You can use our smart size calculator, which is located on the product page, to find the right size for you!

 

Orders & Delivery

Where can you ship to?

- We provide worldwide shipping and are able to deliver to most international locations, which currently includes 169 countries around the world.

 

Where do you ship from?

- It depends on the customer’s specific order, as we have multiple warehouse locations. Most of our products are shipped from Shanghai, China while some are shipped from Florida, US or Tokyo, JP. 

 

What are your delivery options and shipping costs?

- We are currently partnered with USPS, DHL and SF Express as our shipping services providers.

• Standard: 7 - 11 business days | Free for orders above $79. Flat $9 shipping rate for orders below $79.
• Expedited: 4 - 7 business days | Rate calculated during checkout. Shipping costs will range from $19 - $29 depending on your order amount. Please note that DHL tracking number are generally provided to us a few days after the package is handed off to DHL. This does not impact the timeline. 

- We will adjust the carriers based on your shipping locations to ensure the best experience. See below for a list of frequently asked countries and their most common carriers:

• US: SF Express and DHL
• Japan: SF Express
• Taiwan, China: SF Express
• Hong Kong, China: SF Express 

 

Why has my order still not shipped?

- Orders are typically shipped within 2 business days. If your order hasn't shipped after 3 business days, please reach out to our support team (hi@under20.com) and one of our customer representatives will be happy to assist you with your order.

 

How do I track my order?

- Visit our Order Tracking page and track your order with your order number, and phone number or email address. 

 

Do I need to pay customs fees?

- For US Customers: Tax-Free | Duty Fees May Be Assessed For Orders Over $800.
For International Customers | Duties And Import Taxes May Be Collected Upon Delivery 

 

I am having trouble placing my order. I'm receiving a message that states "Too many attempts. Please try again in a few minutes."

- Please try checking out using your browser's Incognito/Private mode. Sometimes our payment system makes mistakes and blocks transactions by accident. You can also contact us via the chatbot on the bottom right corner of your screen, and one of our customer representatives will be happy to assist via live chat.

 

Products 

Will sold-out products be re-stocked?

- Well... Probably not.